Refunds

Bought on this site

If Desktop Crew isn't for you, ask for a refund within 14 days of purchase and you'll get back everything you paid, including any tax, no questions asked.

Write to support@desktopcrew.app with your order reference (it's in your key email), or use the "Get help" link on your receipt from Link.

After 14 days we look at each request individually. If Desktop Crew doesn't work as this site describes and we can't fix it, we refund you.

The free trial lets you try the whole crew for 14 days before you pay, and no card is needed for it.

Who processes the refund

Purchases on this site are sold through Link (Sold through Link, LLC, a Stripe company), which handles the checkout, the tax and the receipt. Refunds go back to the card or account you paid with, and your statement shows the purchase as LINK.COM* DESKTOPCREW. Depending on your bank, a refund shows up in 5 to 10 business days.

Link's own purchase terms also apply, and give you rights of their own; where theirs are more generous, theirs apply.

In the EU and the UK

If you're a consumer in the EU or the UK, you can also cancel within 14 days of getting access to Desktop Crew, as Link's terms describe. We don't ask you to give that right up at checkout.

After a refund

A refund ends the license for the full crew. The free lite crew (three crewmates and the AI agent bots) is still yours to keep.

Bought on Steam

Steam's refund policy applies, and refunds are requested through Steam. We can't refund Steam purchases, and Steam can't refund purchases made here.

Nothing to buy inside the app

No currencies and no paid unlocks beyond the full crew, so there are no in-app refunds.

Your rights

This policy adds to your rights; it doesn't limit any right you have under the law where you live.

Bought it twice, or here and on Steam? Write to support and we'll refund the extra purchase in full. Support